Refund Policy

Last Updated: December 06, 2025

At Kevosoffficial Store, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of digital goods, we have specific guidelines regarding refunds.

1. General Policy

Generally, all sales of digital products, top-ups, and game vouchers are final and non-refundable once the transaction is successfully completed and the item has been delivered.

2. Refund Timeline

If your refund request is approved by our team, the following timeline applies:

• Refunds will be credited to your original payment method within 7 business days.
• Processing times may vary depending on your bank or payment provider.

3. Eligible Circumstances

We may consider a refund under the following specific circumstances:

• Non-Delivery: You did not receive the item due to a technical error on our end.
• Duplicate Payment: You were charged multiple times for a single transaction.

4. Non-Refundable Cases

Refunds will not be granted in the following situations:

• You simply changed your mind after the purchase.
• You entered the wrong Player ID or Server ID.
• The item has already been redeemed or used.

5. Contact Us

If you believe you are eligible for a refund, please contact our support team immediately with your Transaction ID and proof of payment.